The customers can cancel their order by clicking on the "Cancel Order" button. When the customer cancels an order, the order is sent to the customer relations team, who will review and close the order.

What are the commands that must be configured for "Cancel Order" action?

• Update command to set the order status as "Cancelled".
• Submit command to forward the order to next workflow activity.
  

Create "CancelOrder" Action     Click on the "Insert Action" icon.     "Insert New Action" dialog box will be displayed. Enter "CancelOrder" in the name field and click on the "OK" button to create new action.

Open "CancelOrder" Action     Click on the "Open Action" icon.     List of configured actions will be displayed. Double click on "CancelOrder" action to open.

Update order status     Insert an update command.     Click on the properties tab to configure the command parameters . Param: Order_Status Value: ="Cancelled"

Submit to cancel order     Insert a submit command.     Click on the properties tab to configure the command parameters. Select "Open" from the dropdown list for "Submit from Activity" field.     What's the next step? Create "Review Order" action.